ARC Europe, which provides B2B roadside assistance and mobility solutions in Europe, and electric vehicle charging stations specialist EVBox are partnering to bring assistance services to EV drivers.

ARC Europe’s collaboration with EVBox will extend and develop assistance services, and anticipate future customer demands as part of a natural evolution of the industry

The partnership will provide 24/7 technical support to EVBox customers across Europe, initially in the Netherlands, Belgium, Luxembourg, Norway, Sweden, Denmark and Finland, and later expanding into France, England, Germany, Italy and Spain in 2020.

Under the deal, ARC Europe will enhance existing call centre capabilities, provide remote technical support to EVBox customers facing issues at a charging station, and provide pan-European support using knowledgeable and experienced EV specialists.

Kristof Vereenooghe, CEO of EVBox, said: “As more and more people switch to driving electric, providing the right service and road support becomes a crucial part of our offering. Our customers have to feel that no matter where they are or at what time, we will offer them the support to get back on the road. Our European collaboration with ARC Europe allows us to live up to these expectations, and we’re excited to continue expanding our European coverage.”

Stefano Sarti, ARC Europe group managing director, added: “We will also provide assistance on the road with our mobile charging modules, empowering EV drivers on the go. From the home-office commute and on the way; we will always be behind EVBox to assist EV drivers. By supporting the drivers, we are as well helping OEMs and fleet companies to enrich their offering to their customers, ensuring peace of mind for all parties involved.”