ARI president Chris Conroy explained: “This new building represents our company’s steadfast commitment to investing in both our people and the latest technologies to the benefit of our clients. We know that if we support our employees by providing them with world-class facilities and the tools to drive innovation, they will continue to develop the kinds of industry-leading solutions that our customers and the marketplace have come to expect from us.” 

The 107,000 square foot building is located in the same corporate centre as the company’s global headquarters, and will be home to the company’s 200-plus member information technology team.

Additionally, a call centre enables ARI’s highly qualified team of technicians to streamline their workflow and manage call time through the use of real time metrics and data that is visible from the Command Center. This will be used by a significant number of ARI’s 400-plus ASE certified technicians. The centre also houses sales, marketing and Partners In Excellence, the team responsible for ARI’s quality management and employee engagement programmes. 

In total, the Technology and Innovation Center has room for 650 employees and is currently is home to approximately 550 individuals. Other highlights include a number of collaboration spaces and ‘huddle rooms’ – small conference rooms outfitted with video conferencing technology – to allow employees to freely come together to share ideas and work on projects.

On the third floor, which houses the call center, there is a ‘Training Nest’ that allows new employees who have completed their full training to still work closely with leadership. 

“At the end of the day, this is really about our people,” said Conroy. “We know that by investing in our people, by giving them a work space that allows them to achieve and excel, that will pay dividends far beyond what any balance sheet can measure. And that, in turn, will result in great products, solutions and service for our clients – and that is our ultimate goal.”

In the coming months, ARI plans to unveil several technology solutions that offer new ways to uncover cost savings in a company fleet.