The latest initiatives include new content for driver packs, winter driving tools, simple feedback mechanisms, online and SMS text functionality for drivers and are supported by a face of driver services, named Sarah Walker, who is designed to humanise the communications that Arval provides to drivers. 

The face of driver services is a component of One Arval, a programme designed to take the very best practices from within the 25 Arval subsidiaries and make them common practice across the group. The face of driver services was originally implemented in Arval Spain and worked so well that it has since been rolled out in India and Brazil. The UK launch won’t be the last and will be followed by several other countries across the Arval group. 

The launch of the new face of driver services in the UK comes as the the leasing and fleet management specialist runs a number of initiatives to change the relationship with customers and their drivers; enhancing their experience, improving service quality, introducing innovation and encouraging interaction. The firm proactively tracks driver satisfaction, reporting on it through a monthly dashboard. The latest figures show 98% satisfaction with the way that Arval handles driver calls and 97% satisfaction with communications but Arval say it is still pushing to improve. 

Robert Pieczka, business development and marketing director at Arval commented: ‘We are clear that our focus on service goes beyond our customers to ensure that we also provide a great experience for their drivers. That’s why we have enhanced the solutions that we provide to drivers, and will continue to do so into the future, all supported by our face of driver services; an innovative approach designed to support driver engagement, interaction and further improve the experience.’

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