ChargePoint, a leading provider of EV charging solutions, is to make multimillion dollar investments that it says will deliver network reliability of nearly 100% when complete.

Initiatives to boost charge point reliability will include predictive analytics, 24/7 proactive monitoring and machine learning models

Initiatives will include predictive analytics, 24/7 proactive monitoring and machine learning models in a move to accelerate access to reliable EV charging.

The focus of the announcement is the opening of its Network Operations Center (NOC), which went live in July 2023 and is said to herald the first time that a ‘big tech’ networking approach to monitoring and analytics has been applied to the charging industry.

The NOC has been designed for rapid scale alongside the ChargePoint network which already spans 243,000 active charging ports plus roaming partners.

Additionally, ChargePoint will introduce a comprehensive training programme to certify electrical contractors that install EV charging infrastructure – also said to be a first in the EV charging industry.

Currently, there’s no universal measure for charge point uptime – ChargePoint says it generally measures station uptime as the portion of time each individual charging port can dispense energy, as a driver pulling in for a charge would expect, not averaged across a bank of charging stations at a single address.

At present, the company delivers approximately 96% uptime on average across its entire public network in North America and Europe, and for ChargePoint Assure customers, ChargePoint provides a 98% annual station uptime guarantee.

Rick Wilmer, chief operating officer at ChargePoint, said: “Accessible, reliable EV charging plays a critical role in the ongoing shift to electric mobility, and our Network Operations Center is prepared to ensure reliability at scale in support of EV adoption.

“We believe that our methodology of calculating uptime is the most transparent in the industry, and the most relevant to drivers which provides us with the necessary benchmark to build upon.

“We are improving the charging experience across the entire ecosystem – network, installer, site host, and app user – to ensure every driver who needs a charge has the best possible charging experience.”

A full list of the ChargePoint reliability initiatives is available here while details of the company’s commitment to reliability are here.