The new services cover four options for customer support services to benefit Geotab resellers and their customers:

Complimentary: Geotab will continue to provide a range of core support services free of charge, including: online support resources, customer feedback surveys, tier 3 support via the MyAdmin portal, as well as regular training webinars for partners, resellers and customers.

Standard: Geotab’s standard support services are designed to complement the existing sales structures of Geotab resellers by upgrading help desk and training & onboarding programmes with live chat and web form communication, regimented service targets, and multi-language support, along with personalised consultation and training by a dedicated customer experience specialist. 

Premium: With the premium package, Geotab offers personalized, full-service customer care, differentiated by 1-800 number, personalized greeting and email communication; extended hours of operation; and enhanced language support; plus additional personalised training sessions, and turnkey dashboard configuration. 

Add-on Services: Additional specialised services are available: Device Labeling and Device & Accessory Kit Assembly (Field Ready GO Device Staging), Geotab Drive and HOS Tablet Configuration (HOS Tablet Staging) and additional training sessions and custom reports.

“At Geotab, we are firm believers that customer service doesn’t end with simply addressing customer requests – rather, it also involves providing education, building engagement, and fostering personal relationships,” said Geotab CEO Neil Cawse. “We are dedicated to helping customers get the most they can out of the customer support experience, and on an ongoing basis, so that they come away with a thorough understanding of a product’s full capabilities for optimal fleet management.”