The company, a member of KBC Lease Group, was one of Sofico’s first customers, selecting the previous-generation Leasebase system back in 1990. The company has now decided to implement the latest Miles fleet management platform because of its more modern architecture and the greater functionality and flexibility it allows KBC to offer its corporate fleet customers.

The decision-making process follows a series of around 20 workshops held by Sofico at its head offices in Ghent to show KBC staff the capabilities of the Miles system and to avoid the need to go through a time-consuming RFI process.

‘The major benefit of this approach is that our staff saw the functionality of Miles in a business-like context and had a chance to ask questions which Sofico could immediately respond to and demonstrate. This approach was highly efficient and a lot less time consuming than a typical RFI process,’ said Geert Markey, CEO of KBC Autolease. 

Mr Markey said it was important that the new system had the capability and functionality to allow the company to continue to provide a first-rate customer service.

He commented: ‘We have built very strong relationships with our customers over time, and it was very important for us that we selected a platform that would allow us to continue to provide very high levels of service to them.

‘Any new platform also needed to integrate completely with our Salesforce CRM system, which we have developed over the years at considerable investment and which is used extensively by our customer service team. Miles offered us the full integration functionality we required,’ he added.

Another factor in its favour was the fact that Miles is delivered with a pre-configured Reference Implementation setup based on common processes and best practices within the leasing industry. This speeds up the implementation process and can cut down the time required for implementation considerably.

The Reference Implementation setup is also highly configurable, which allows it to be adjusted to exactly meet the fleet customer’s requirements during the implementation process and to provide optimal support of individual customers' processes.

The new platform will go live throughout the business by 1^st October 2014 – just 18 months from the original decision being taken to opt for Miles.

Gemar Hompes, Sofico managing director, commented: ‘We are delighted that one of our oldest customers, KBC Autolease, has decided to migrate to our Miles fleet management platform.

‘They can look forward to a number of exciting new developments that we will be introducing to the system over the coming months, including a completely overhauled and modernized Miles user interface which will both improve the user experience and enhance efficiency.’