The company has appointed Jeff Dube, previously a vice president of risk management, as vice president of security, risk and compliance, to ensure the safety of all clients and their information.

“I am committed to continuing our culture of strong ethics and values, and part of this is showing respect for our clients’ security and privacy needs,” said Mr Dube. “We have the collective expertise to ensure that compliance and information security risks are minimised, and this is something we are very passionate about.”

In addition, LeasePlan has created a new position of vice president, customer experience to reflect its focus on working hand-in-hand with the customer.

The new role has been filled by Natalie Pierce, who previously worked as vice president, process management and strategic planning.

In her new position, she will analyse direct and indirect customer feedback leading to the execution of business changes that will enhance the overall customer experience.

“My job is to listen to the feedback our customers provide and align our processes and products to the needs expressed. Going forward, my team will work in conjunction with the service delivery teams to create better experiences for our clients and the drivers they support,” said Ms Pierce.

She will work closely with Sheri Maple, who was recently named vice president of operations for LeasePlan USA’s Alpharetta headquarters. Ms Maple will lead the vehicle acquisition, licence and title, registration services, remarketing and small fleet operations teams.

“As I begin this new role, I am focused on two things: our people and our processes. Teaching my team to look deeper into our processes from the client or driver’s perspective will help us see our gaps and find ways to save them time and money,” said Ms Maple, who has worked at LeasePlan for 17 years across several areas of the business, including finance, product development and operations.

“The fleet industry is experiencing change and growth. Not only am I working on improving our current processes, but I am also looking for innovative solutions that will make it easier for our clients and drivers to work with us.”

“These are exciting times for LeasePlan USA,” commented president and CEO, Mike Pitcher.

“We are leveraging the great talent and skills of our leaders, and placing them in positions that will create great momentum. I am looking forward to the future and the continued success of our team,” he added