Localz, a specialist in last-mile delivery tracking and communications tools, is positioning for growth with the appointment of a head of customer & partner success for Europe.

Colette Shields, head of customer & partner success for Europe at Localz

Previously customer success manager, Colette Shields has been appointed to the new role and will help to continue developing existing and new customer and partner relationships, as Localz plans aggressive expansion across Europe.

Shields brings more than 16 years of customer success and account management experience. In her time at Localz, she has worked with some of the biggest names in housing, utilities and field service, while also helping small- to medium-sized businesses understand where to make the most impact.

“We have had a successful year of growth across Europe and this comes down to our customer-centric approach. We know that customer expectations have drastically changed, so it is crucial to our continued success that we focus on their changing needs. I am excited to be heading up our customer and partner success programme as we enter this next exciting phase of growth,” she commented.

The Localz modular platform enables real-time service tracking, accurate ETAs, two-way and multi-party communication, along with instant feedback forms. It’s used by clients around the world including Clarion Housing, Watford Housing Trust, Wates, RAC, HSS Hire, OVO Energy, Welsh Water, Autoglass, Rentokil and Woolworths.

“Our customers and partners are crucial to our success and growth. Colette has been a vital part of the Localz team and it was an easy decision  to appoint her as our new head of customer and partner success as we look to grow across Europe. We have aggressive growth plans across Europe for the next year and Colette will lead  a critical part of our business to achieve these goals,” said Tim Andrew, CEO and co-founder at Localz.