Sofico to drive fleet client benefits with regional restructure
The global fleet and leasing software solutions provider will now run seven regional units in Belgium, the Netherlands, UK-Germany-Austria-Switzerland, Southern Europe, Asia, Japan-South-Korea and Australia-New Zealand.
Each new regional unit now consists of a self-managing team that is responsible for a number of Sofico’s customers who use its primary Miles software system to manage their fleets.
These are backed by a series of process-specific support units including systems management, solution management, finance and accounts, Human Resources, business development and marketing.
Jan Bouckaert, head of business development at Sofico, said: ‘Our customers will now have a specific team dedicated to them, while our staff can build up a more detailed knowledge of each customer's market specifics and the way they customize Miles to run their fleet.
‘As well as providing enhanced and more targeted services for our customers, this new organisation structure will also allow us better support future growth and expansion in to new markets.
‘On top of this, it will allow us to work more efficiently, as each regional unit will see a customer project through from end-to-end, starting with prospecting, moving on to implementation and going through to post go-live support,’ he said.
Mr Bouckaert said there were a number of clear benefits that would derive from the new regional structure for staff and customers alike.
‘As well as creating closer ties and shorter communication lines between Sofico staff and our customers, the new structure allows us to provide our people with ‘active’ jobs, which are more motivating, and are in line with our own HR policy and 'Investors in People' recognition,’ he said.
The new structure is the culmination of a 12-month project which will also see the company increase its workforce by almost 20% before the end of the year. Sofico, which has increased revenues by 54% over the last five years, is expecting to increase its permanent staff to 140 by December.
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