Opel has reported ongoing positive feedback from its ‘myDigitalService’, which gives drivers full insight on SMR work at Opel dealers.

Opel says many thousands of customers have already used myDigitalService and rated it positively

Offered in some 20 countries throughout Europe, including Germany, Italy and Spain, the service provides a direct link between the workshop and the customer. This includes service status updates, from ‘Arrival’, ‘Visual inspection completed’ and ‘In service’ to ‘Ready for pick-up’.

The service also offers detailed digital documentation, with mechanics providing evidence of unforeseen issues through video or photo, such as when tyres or brake pads need to be replaced. Owners get a personalised link via text message or email. They can retrieve the photo or video and also get a cost estimate, enabling them to decide which work is to be done. Repairs can be ordered or rejected online.

The service has already been used by thousands of drivers and has earned positive feedback, according to Opel.

“Our myDigitalService works like parcel tracking after an online order,” said Tobias Theile, manager customer journey at Opel. “The customers are informed about what’s happening with their vehicle and can make appropriate decisions.

“Above all, the customer remains flexible and can make their decision no matter where they are – the necessary information is always available.”