Leasing companies can now tap into a new AI-powered solution to optimise the vehicle delivery process.

The new AI-powered solution is designed to optimise every stage of the vehicle delivery process for leasecos

The Vehicle Delivery Monitoring solution from Targa Telematics provides a range of different software modules equipped with Agentic AI capabilities. These enhance visibility, control and measurability across all stages of the process, from OEM production and transport to preparation at the delivery centre.

Vehicle Delivery Monitoring is specifically designed to optimise every stage of the vehicle delivery process in an increasingly complex and fragmented mobility ecosystem.

It effectively addresses the challenges arising from the outsourcing of key services to third parties such as brokers and logistics companies, and from a disconnected stakeholder ecosystem, which can in turn impact service level, customer experience and operational efficiency.

Traditional workflow management relies on slow, manual steps and delayed data, causing inefficiencies and added costs. Targa Telematics’ solution leverages dynamic, real-time data to streamline every delivery phase.

The system integrates data from rental companies with information collected from in-vehicle devices. Capitalising on Agentic AI, it can identify the status of the vehicle – whether that’s at the manufacturer, in transit, at the delivery centre or already in operation – and signal any inconsistencies against the reported workflow.

Vehicle Delivery Monitoring promptly sends alerts on potential anomalies – such as incorrect centre drop-offs, vehicles still in delivery but recorded as in operation, compliance or preparation delays, or missing paperwork. This enables leasing companies shift from self-reported processes to a fully data-driven approach.

Vehicle Delivery Monitoring is designed to evolve over time through the introduction of new features, such as predictive models that forecast monthly contract activations based on historical performance data from each delivery centre. It also addresses key pain points for leasing companies across multiple markets.

Chris Horbowyj, UK commercial director, Targa Telematics

A study by Centro Studi Fleet&Mobility found that rising reliance on intermediaries is creating significant challenges and grey areas. Surveying over 120 Italian mobility operators, the research – promoted by Targa Telematics and Escargo – revealed that 61% of respondents report a diminished understanding of customer needs. Alignment between services and customer needs as well as perceived service quality has also worsened, most respondents said.

Vehicle Delivery Monitoring, which seamlessly integrates with leasing firms’ own management systems, aims to tackle these issues, reducing delays and inefficiencies at delivery centres and facilitating faster contract activation through enhanced visibility of vehicle status. Additionally, the new solution mitigates insurance risks by preventing uncovered vehicles from circulating, optimises costs and automates critical activities, including reminders and document checks.

Chris Horbowyj, UK commercial director at Targa Telematics, said that as the UK mobility landscape grows more complex, leasing companies need smart, automated solutions to streamline vehicle deliveries and drive down costs.

“Vehicle Delivery Monitoring – our latest, cutting-edge solution – aims to support leasing companies in navigating this evolving landscape, unlocking the power of Agentic AI and real-time data to elevate the quality of the services offered and customer satisfaction. Once again, our services show how telematics can play a pivotal role in shaping operators’ business models.”